+62 21 23557599

Jl. Raden Saleh I/3A
Jakarta 10430
Indonesia

Services

Our competencies are in the following areas:

  • Business Process Management
    Contact center (inbound/outbound telesales/telemarketing call center and telecollection) and back-end processing areas (new account management, pick-up payment and collection) using various patterns.
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  • People Management
    Managing the people/HR process including recruitment service, training, payroll etc.
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  • Infrastructure Management
    Preparing the office premises and all infrastructure, including computer, networking and telecommunications.
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  • Technology Management
    Providing business applications and supporting technology, on-site or in the cloud. Including developing information technology solutions designed to meet our clients’ needs using client-server Rapid Application Development and Deployment (RADD), web-based applications, and Android/iOS mobile applications using open source and enterprise platforms.
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  • Customer Service Management
    In close partnership with our clients, developing business transformation strategies and implementation to improve business performance.
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  • Strategic Customer Experience Management
    Developing and implementating strategic customer experience through integrated strategic approaches: “Customer’s voice”, “Process’ Voice”, and “Employee’s voice”.
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  • Business Process Redesign and Reengineering
    Using Six Sigma methodology and cross-functional improvement teams, supported with latest technologies.
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  • System Development
    Using Six Sigma methodology and cross-functional improvement teams, supported with latest technologies.