Industri yang Kami LayaniIndustries We Serve

Jasa keuangan, telekomunikasi, e-commerce & logistik, kesehatan, otomotif, sektor publik.Financial services, telecom, e-commerce & logistics, healthcare, automotive, public sector.

BerandaHome›IndustriIndustries

Industri yang Kami LayaniIndustries We Serve

Layanan kami dipakai di sektor yang berhubungan langsung dengan banyak pelanggan dan punya aturan ketat.Our services are used in sectors dealing directly with many customers under strict rules.

BankBank

Kebutuhan khas industri iniTypical needs in this industry

  • Volume telepon dan chat tidak merata - melonjak di periode tertentu.Uneven call and chat volumes - spiking in certain periods.
  • Penagihan harus sopan, terdokumentasi, dan sesuai aturan regulator.Collections must be courteous, documented, and regulator-compliant.
  • Kerahasiaan data nasabah sangat ketat.Strict confidentiality of customer data.

Cara Valdo membantuHow Valdo helps

  • Tim layanan pelanggan multi-kanal yang siap 24/7.Multi-channel customer service teams available 24/7.
  • Program penagihan dengan skrip, pencatatan, dan audit trail.Collections programs with scripts, logging, and audit trails.
  • Dukungan penjualan dan verifikasi data nasabah.Sales support and customer-data verification.

UOB · HSBC · Standard Chartered Bank · DBS · Maybank · Danamon · Bank National Nobu · Bank Mandiri · PermataBank · CIMB Niaga · SMBC · BTN · QNB · BCA · Bukopin · OCBC · BRI · BNI 46 · BNC · KEB Hana Bank · Bank Mega · Bank Muamalat · SuperBank · dan lain-lainand others

Jasa Keuangan (Multifinance, Fintech, Asuransi)Financial Services (Multifinance, Fintech, Insurance)

Kebutuhan khas industri iniTypical needs in this industry

  • Penagihan harus sopan, terdokumentasi, dan sesuai aturan regulator.Collections must be courteous, documented, and regulator-compliant.
  • Verifikasi data dan kelayakan pengajuan yang cepat.Fast data and eligibility verification.
  • Layanan klaim dan pertanyaan polis yang responsif.Responsive claims and policy enquiries.

Cara Valdo membantuHow Valdo helps

  • Program penagihan berjenjang dengan pelaporan lengkap.Tiered collections programmes with complete reporting.
  • Telesales, tele-verifikasi, dan pengingat pembayaran.Telesales, tele-verification, and payment reminders.
  • Dukungan administrasi klaim dan layanan pelanggan.Claims administration and customer-service support.

Adira Finance · WOM Finance · BAF · JACCS MPM Finance · KB Finansia · IAF Finance · BFI Finance · Radana Finance · CIMB Niaga Auto Finance · Mandiri Utama Finance · Mandiri Tunas Finance · Allianz · AXA Financial · AXA Mandiri · ACA · Adira Insurance · Zurich · Generali · LIG · Jiwasraya · BNI Life · Asuransi MAG · Sompo · Great Eastern Life · Asuransi Bintang · FWD · Manulife Asset Management · Akulaku · Kredit Pintar · Dana · Fintopia · MassKredit · OK Asset · dan lain-lainand others

Logistik dan DistribusiLogistics and Distribution

Kebutuhan khas industri iniTypical needs in this industry

  • Pelanggan menanyakan status kiriman, retur, dan pengembalian dana.Customers asking about shipments, returns, and refunds.
  • Puncak pengiriman (promo dan akhir tahun) yang melonjak berkali-kali.Delivery peaks (promos and year-end) that multiply volume.
  • Data pesanan dan alamat harus akurat.Order and address data must be accurate.

Cara Valdo membantuHow Valdo helps

  • Kapasitas tim yang bisa ditambah cepat saat lonjakan.Team capacity that scales quickly during peaks.
  • Layanan chat dan email 24/7 untuk status, retur, dan keluhan.24/7 chat and email support for status, returns, and complaints.
  • Entri dan verifikasi data pesanan plus dukungan back office.Order data entry and verification plus back-office support.

DHL Supply Chain · DHL Global Forwarding · Schenker · Kuehne+Nagel · Kerry Express · DSV · Li & Fung · Pos Logistik · Borwita · KA Logistik · Maersk · SML Logistics · Senopati · GOTO Logistics · Hanes · JX Express · dan lain-lainand others

E-CommerceE-Commerce

Kebutuhan khas industri iniTypical needs in this industry

  • Lonjakan pesanan saat kampanye dan hari belanja besar.Order surges during campaigns and major sale days.
  • Pertanyaan produk, pembayaran, dan pengiriman yang tinggi.High volume of product, payment, and shipping questions.
  • Keluhan dan retur yang perlu ditangani cepat.Complaints and returns that need fast handling.

Cara Valdo membantuHow Valdo helps

  • Tim layanan pelanggan multi-kanal (chat, email, telepon).Multi-channel customer-service teams (chat, email, phone).
  • Dukungan kampanye dan tindak lanjut pesanan.Campaign support and order follow-up.
  • Entri serta verifikasi data pesanan dan penjual.Order and seller data entry and verification.

Lazada · Shopee · Tokopedia · Traveloka · OLX Autos · TokoPandai · Moka · dan lain-lainand others

TeknologiTechnology

Kebutuhan khas industri iniTypical needs in this industry

  • Kampanye penjualan cepat dengan banyak target pelanggan.Fast sales campaigns across large customer bases.
  • Pertanyaan teknis sederhana dengan volume besar.High-volume, simple technical questions.
  • Perlu saluran chat dan media sosial selain telepon.Need for chat and social-media channels beyond voice.

Cara Valdo membantuHow Valdo helps

  • Tim telesales kampanye dengan pelaporan konversi.Campaign telesales teams with conversion reporting.
  • Layanan chat dan email bervolume besar dengan SLA waktu jawab.Large-scale chat and email handling with response SLAs.
  • Helpdesk dan dukungan pengguna.Helpdesk and user support.

Telkomsel · Indosat · Link Net · iForte · TransVision · Gojek · Grab · Match Group · Halosis · dan lain-lainand others

BUMN dan Sektor PublikState-Owned Enterprises and Public Sector

Kebutuhan khas industri iniTypical needs in this industry

  • Layanan informasi publik yang harus jelas dan ramah.Public information services that must be clear and friendly.
  • Penanganan pengaduan masyarakat yang transparan.Transparent public-complaint handling.
  • Kepatuhan pada prosedur dan dokumentasi.Compliance with procedures and documentation.

Cara Valdo membantuHow Valdo helps

  • Layanan informasi multikanal dengan naskah terstandar.Multi-channel information services with standardised scripts.
  • Pencatatan pengaduan rapi: nomor tiket, status, tindak lanjut.Tidy complaint records: ticket number, status, follow-up.
  • Laporan berkala untuk kebutuhan audit dan pelaporan.Periodic reports for audit and reporting purposes.

Pertamina · Pegadaian · MRT Jakarta · PAM Jaya · BP Tapera · Pos Logistik · Telkomsel · Bank Mandiri · BRI · BNI 46 · dan lain-lainand others

Lain-lainOthers

Kebutuhan khas industri iniTypical needs in this industry

  • Layanan pelanggan untuk produk konsumen dan makanan.Customer service for consumer and food products.
  • Kebutuhan tenaga kerja untuk promosi dan kegiatan lapangan.Manpower needs for promotions and field activities.
  • Administrasi dan data pelanggan yang harus rapi.Customer administration and data that must be tidy.

Cara Valdo membantuHow Valdo helps

  • Tim layanan pelanggan dan back office yang terlatih.Trained customer-service and back-office teams.
  • Alih daya tenaga kerja: promosi, survei, dan kegiatan lapangan.Outsourced manpower: promotions, surveys, and field activities.
  • Dukungan administrasi, verifikasi data, dan pelaporan berkala.Administration support, data verification, and periodic reporting.

Jiwa Group · Mecca Fried Chicken · Wuling · Aletra · Alva · Yamaha · 3M · BiNus University · BiNus School · British School · dan lain-lainand others

Tanya Asisten ValdoAsk Valdo AssistantAda pertanyaan tentang Valdo?Have a question about Valdo?
Halo! Saya asisten Valdo. Tanyakan apa pun soal layanan BPO kami — contact center, back office, collection, atau tenaga kerja.Hi! I am Valdo’s assistant. Ask me anything about our BPO services — contact center, back office, collections, or manpower.

Pertanyaan Anda dapat kami teruskan ke tim kami (info@valdoinc.com).Your question may be forwarded to our team (info@valdoinc.com).