Layanan ValdoValdo Services

Contact center, back office, collection, tenaga kerja, dan teknologi — dalam satu mitra.Contact center, back office, collections, manpower, and technology — in one partner.

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Layanan Utama KamiOur Core Services

Layanan dapat disediakan secara end-to-end maupun terpisah, dan disesuaikan dengan kebutuhan setiap klien.Services can be provided end-to-end or separately, and tailored to each client's needs.

Inbound Contact CenterInbound Contact CenterOutbound Contact Center & TelesalesOutbound Contact Center & Telesales Non-Voice & Back OfficeNon-Voice & Back OfficeCollection dan RecoveryCollections and Recovery Layanan Tenaga Kerja/HRHR/Manpower ServicesLayanan LapanganField Services

1. Inbound Contact Center1. Inbound Contact Center

Melayani pelanggan melalui berbagai kanal dalam satu sistem omnichannel contact center: telepon, chat, email, media sosial, dan kanal digital lainnya.Serve customers across multiple channels in a single omnichannel contact center system: phone, chat, email, social media, and other digital channels.

Yang kami kerjakanWhat we do

  • Menjawab pertanyaan mengenai produk dan layanan, saldo, tagihan, hingga status pesanan.Answering questions about products and services, balances, bills, and order status.
  • Menangani keluhan dengan alur eskalasi yang jelas dan terdokumentasi.Handling complaints with a clear, documented escalation path.
  • Memproses permintaan seperti pembukaan rekening, perubahan data, klaim asuransi, dan permintaan layanan lainnya.Processing requests such as account opening, data changes, insurance claims, and other service requests.
  • Menyediakan laporan harian/bulanan untuk jumlah kontak, waktu jawab, dan kepuasan pelanggan.Provide daily/monthly reports on contact volume, response time, and customer satisfaction.

Manfaat untuk AndaBenefits for you

  • Pelanggan merasa didengar: respons cepat, jawaban konsisten, dan pengalaman yang lebih baik.Customers feel heard: fast responses, consistent answers, and a better experience.
  • Tim internal Anda lebih fokus dan tenang: pekerjaan layanan pelanggan sehari-hari ditangani oleh tim yang terlatih.Your internal team is more focused and at ease: day-to-day customer service work is handled by a trained team.
  • Kapasitas lebih fleksibel: jumlah tenaga kerja dan sumber daya dapat disesuaikan dengan volume kebutuhan.More flexible capacity: the number of personnel and resources can be adjusted to the volume of demand.
  • Kualitas lebih terjaga: melalui pemantauan, pelatihan, evaluasi, dan dukungan teknologi secara berkelanjutan.Better quality maintained: through continuous monitoring, training, evaluation, and technology support.

2. Outbound Contact Center & Telesales2. Outbound Contact Center & Telesales

Menghubungi pelanggan atau calon pelanggan untuk menjual, mengingatkan, dan memverifikasi.Reach customers or prospects to sell, remind, and verify.

Yang kami kerjakanWhat we do

  • Telemarketing & Telesales: penawaran produk dan layanan, up-selling/cross-selling, hingga perpanjangan berlangganan.Telemarketing & Telesales: product and service offers, up-selling/cross-selling, and subscription renewals.
  • Tele-verifikasi: konfirmasi data dan kelayakan pengajuan layanan.Tele-verification: confirmation of data and eligibility of service applications.
  • Pengingat pembayaran, perpanjangan layanan, dan survei kepuasan.Payment reminders, service renewals, and satisfaction surveys.
  • Kampanye terjadwal dengan daftar target yang terukur.Scheduled campaigns against measurable target lists.

Manfaat untuk AndaBenefits for you

  • Peluang penjualan tambahan tanpa menambah pegawai tetap.Extra sales opportunities without permanent headcount.
  • Akurasi data pelanggan yang lebih tinggi karena diverifikasi langsung.Higher customer data accuracy through direct verification.
  • Hasil kampanye terukur: jumlah kontak, konversi, dan riwayat pemanggilan lengkap.Measurable campaign results: number of contacts, conversions, and complete call history.
  • Beban tim internal berkurang, sehingga bisa fokus ke hal-hal lain yang lebih strategis.The internal team's workload is reduced, allowing them to focus on other, more strategic matters.

3. Non-Voice & Back Office3. Non-Voice & Back Office

Pekerjaan administratif dan data dapat dikerjakan rapi, cepat, dan akurat.Administrative and data work can be completed neatly, quickly, and accurately.

Yang kami kerjakanWhat we do

  • Dukungan chat dan email pelanggan, termasuk media sosial.Customer chat and email support, including social media.
  • Entri data, pemindaian dokumen (scanning), pengarsipan, dan verifikasi dokumen.Data entry, document scanning, filing, and document verification.
  • Administrasi kontrak karyawan, data kehadiran, dan penggajian.Employee contracts, attendance data, and payroll administration.
  • Rekonsiliasi dan penyusunan laporan rutin.Reconciliation and preparation of routine reports.

Manfaat untuk AndaBenefits for you

  • Pekerjaan selesai lebih cepat dengan tingkat kesalahan rendah melalui pendekatan Six Sigma dan proses yang terukur.Work is completed faster with low error rates through the Six Sigma approach and measurable processes.
  • Dokumen dan data tertata, mudah diaudit.Tidy documents and data, easy to audit.
  • Tim Anda bebas dari pekerjaan berulang.Your team is freed from repetitive work.
  • Kapasitas bisa ditambah atau dikurangi sesuai volume.Capacity scales up or down with volume.

4. Collection dan Recovery4. Collections and Recovery

Menagih dengan santun, terdokumentasi, dan sesuai aturan. Menjaga hubungan dengan nasabah, sekaligus arus kas.Collect with courtesy, proper documentation, and full compliance. Preserve customer relationships while safeguarding cash flow.

Yang kami kerjakanWhat we do

  • Pengingat halus (soft reminder) lewat telepon, SMS, WhatsApp, dan email.Gentle reminders (soft reminder) via phone, SMS, WhatsApp, and email.
  • Penanganan lanjutan melalui panggilan telepon untuk tunggakan yang lebih lama.Follow-up handling via telephone calls for older arrears.
  • Kunjungan lapangan bila diperlukan, dengan protokol dan prosedur yang jelas.Field visits when necessary, with clear protocols and procedures.
  • Pelaporan lengkap: status kontak, janji bayar, dan hasil penagihan.Complete reporting: contact status, promises to pay, and recovery results.

Manfaat untuk AndaBenefits for you

  • Arus kas lebih sehat dan tunggakan menurun.Healthier cash flow and lower overdue balances.
  • Reputasi terjaga karena komunikasi santun dan sesuai aturan.Reputation maintained through polite and compliant communication.
  • Semua aktivitas tercatat, aman untuk audit.Every activity logged and audit-safe.
  • Beban tim internal berkurang tanpa menambah risiko.Less internal load without added risk.

5. Layanan Tenaga Kerja/HR5. HR/Manpower Services

Menyediakan dan mengurus tenaga kerja bagi Anda, dari rekrutmen sampai administrasi bulanan.Provide and manage manpower for you, from recruitment to monthly administration.

Yang kami kerjakanWhat we do

  • Penyediaan tenaga kerja alih daya (staffing) dan EOR (Employer of Record) sesuai kebutuhan operasional.Provision of outsourced staffing and EOR (Employer of Record) services according to operational needs.
  • Rekrutmen, seleksi, dan pelatihan awal.Recruitment, selection, and initial training.
  • Administrasi karyawan: kontrak, penggajian, BPJS, dan pajak.Employee administration: contracts, payroll, BPJS, and taxes.
  • Penanganan hubungan industrial dan kepatuhan ketenagakerjaan.Industrial relations and labour-compliance handling.

Manfaat untuk AndaBenefits for you

  • Tim HRD internal dapat fokus pada hal-hal strategis seperti pengembangan organisasi, talent management, employee engagement, dan perencanaan SDM.The internal HR team can focus on strategic matters such as organizational development, talent management, employee engagement, and workforce planning.
  • Anda mendapat tim siap kerja tanpa sibuk merekrut sendiri.You get a work-ready team without the hassle of recruiting on your own.
  • Biaya tenaga kerja lebih terencana.More predictable workforce cost.
  • Risiko administrasi dan kepatuhan ditangani pihak ahli yang berpengalaman.Administrative and compliance risks are handled by experienced experts.

6. Layanan Lapangan6. Field Services

Tenaga kerja untuk aneka pekerjaan di lokasi: verifikasi, penjualan langsung, promosi, dan dukungan teknis di lapangan.Workforce for various on-site jobs: verification, direct sales, promotion, and field technical support.

Yang kami kerjakanWhat we do

  • Survei dan verifikasi lapangan: kunjungan ke alamat pelanggan untuk pengecekan data dan dokumen.Field survey and verification: visits to customer addresses to check data and documents.
  • Salesperson/canvasser: pencarian pelanggan baru langsung di lapangan.Salesperson/canvasser: direct acquisition of new customers in the field.
  • Pramuniaga (SPG) dan tenaga promosi untuk ritel, pameran, dan kegiatan jenama lainnya.Sales Promotion Staff (SPG) and promotional personnel for retail, exhibitions, and other brand activities.
  • Teknisi lapangan: pemasangan, pengecekan berkala, dan perbaikan ringan.Field technician: installation, periodic inspections, and minor repairs.
  • Tenaga lapangan lain sesuai kebutuhan operasi Anda.Other field personnel according to your operational needs.

Manfaat untuk AndaBenefits for you

  • Jangkauan langsung ke lokasi pelanggan, tanpa menambah pegawai tetap.Direct reach to customer locations without adding permanent headcount.
  • Kualitas terjaga: tim dilatih, ada panduan kerja, dan laporan harian dari lapangan.Quality assured: trained team, work guidelines, and daily reports from the field.
  • Kapasitas menyesuaikan kebutuhan, termasuk area, kota, dan periode tertentu.Capacity adjusts to your needs, including specific areas, cities, and periods.
  • Skala besar dengan pengawasan berjenjang dan pencatatan yang rapi.Large scale with layered supervision and tidy record-keeping.

Bagaimana Kerja Samanya?How Does an Engagement Work?

1. DiskusiDiscovery

Kami pelajari kebutuhan, volume pekerjaan, dan target Anda.We learn your needs, workload, and targets.

2. PerencanaanPlanning

Kami hitung jumlah tim, teknologi, jadwal, dan biayanya.We size the team, technology, schedule, and cost.

3. Percobaan (pilot)Pilot

Uji coba terbatas pada periode tertentu dengan target kualitas yang jelas.Limited trial within a specific period with clear quality targets.

4. Berjalan penuhFull rollout

Skala diperluas, laporan bulanan, dan perbaikan berkelanjutan.Scale up, monthly reporting, and continuous improvement.

Tanya Asisten ValdoAsk Valdo AssistantAda pertanyaan tentang Valdo?Have a question about Valdo?
Halo! Saya asisten Valdo. Tanyakan apa pun soal layanan BPO kami — contact center, back office, collection, atau tenaga kerja.Hi! I am Valdo’s assistant. Ask me anything about our BPO services — contact center, back office, collections, or manpower.

Pertanyaan Anda dapat kami teruskan ke tim kami (info@valdoinc.com).Your question may be forwarded to our team (info@valdoinc.com).