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Inbound Call Center

Dive into the heart of exceptional customer service with Valdo’s leading Inbound Call Center Solutions. At Valdo, we are dedicated to providing your business with personalized, efficient, and empathetic customer interactions that not only meet but exceed expectations. Our team of professional and friendly agents are able to handle a diverse range of inquiries, ensuring that every call and chat is an opportunity to enhance your brand’s reputation and customer satisfaction.

Explore our services to discover how we can transform your customer engagement and drive your business success.

Customer Service

Welcome to the future of customer service with Valdo’s integrated Contact Center service, featuring state-of-the-art Interactive Voice Response (IVR) and Customer Relationship Management (CRM) systems, including a sophisticated ticketing platform. Our service goes beyond traditional call centers by offering a seamless and efficient way for your customers to reach out for inquiries, requests, claims, or complaints.

At Valdo, we understand the diverse needs of modern consumers. That’s why our contact center is equipped to handle more than just phone calls. We are adept at engaging with customers through various channels, including email and popular electronic chat/messaging service like WhatsApp. This omni-channel approach ensures that all customer interactions are captured and managed effectively within our comprehensive ticketing system CRM, providing a unified and personalized customer experience.

Our versatile customer service solutions are designed to meet the demands of any industry. From banking and insurance to automotive and education, Valdo has successfully delivered exceptional service across various sectors. Partner with us to transform your customer service into a dynamic, responsive, and highly efficient operation that stands out in today’s competitive market.

Video Contact Center

We are excited to unveil the newest addition to our inbound services – the cutting-edge Video Contact Center, powered by WebRTC technology. This state-of-the-art service is designed to support video calls, bringing a new dimension to customer interactions beyond traditional voice conversations.

Ideal for KYC (Know Your Customer) procedures or any process requiring a more personal touch, our Video Contact Center enables real-time, face-to-face communication. This not only enhances customer engagement but also improves the efficiency and effectiveness of complex processes. Experience the future of customer service today with our innovative video call capabilities.

Inbound Sales

Valdo revolutionizes the way businesses manage their sales processes with our comprehensive Inbound Sales Services. We provide a seamless order-taking experience, accommodating customers via phone calls, emails, and chat/electronic messaging. Our services extend beyond traditional boundaries, integrating effortlessly with Telemarketing/Telesales initiatives, courier dispatch, and document pickup for a holistic sales solution.

Our versatile service is designed to cater to a wide range of industries, including banking, insurance, education, and travel, among others. With Valdo, elevate your sales strategy and provide your customers with an unmatched purchasing experience.

Help Desk

Our services extend beyond general customer support to include a specialized Help Desk/Service Desk, offering a single point of contact for all technical or IT-related inquiries. Tailored to meet the specific needs of your business, this service can be exclusively dedicated to managing service requests from your internal team, enhancing efficiency and streamlining your internal support system.

Moreover, we offer seamless integration of our Service Desk with both walk-in service centers and field technicians. This comprehensive approach ensures a cohesive and efficient resolution process, providing unparalleled support and convenience for your customers and employees alike. Discover the ultimate solution in technical support with our integrated service offerings.


In our commitment to delivering cutting-edge customer service solutions, Valdo proudly integrates intelligent chatbot technology into our contact center services. This innovative feature utilizes advanced AI to provide immediate, 24/7 responses to customer inquiries, significantly reducing wait times and increasing customer satisfaction. Our smart chatbots are designed to understand and resolve a wide range of queries, ensuring that your customers receive prompt and accurate assistance at any time of day. By combining human expertise with AI efficiency, we offer a seamless, modern, and highly effective customer service experience.

Experience the future of customer service with our cutting-edge AI Chatbot, designed to cater specifically to your business requirements. Powered by sophisticated natural language processing technology, our chatbot interprets and responds to customer inquiries swiftly and accurately, ensuring a seamless user experience.

From handling routine questions to offering detailed product insights and aiding in troubleshooting, our AI Chatbot is adept at managing a wide spectrum of customer interactions with efficiency and precision. Elevate your customer service to new heights and empower your business with our intelligent chatbot solutions.


At the heart of our service, we boast a team of highly skilled professionals dedicated to overseeing our communication channels, ensuring swift and efficient responses to customer inquiries. Our experts are not just responsive; they proactively manage comments, messages, and customer concerns, ensuring a seamless and engaging customer experience.

Specializing in high-volume email management, our team excels in sorting, categorizing, and prioritizing customer inquiries, guaranteeing responses that are not only timely but also detailed and accurate. From general questions to specific product or service issues, our Social Media/Email Contact Center is perfectly equipped to manage a wide array of customer interactions with unmatched professionalism and expertise.