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Who We Are

We Bring Ideas Into Reality

Discover the pinnacle of business transformation with Valdo Inc., your trusted partner in delivering exceptional value through comprehensive managed and outsourcing services tailored for multinational and national companies across Indonesia. Our expert solutions are designed to meet and exceed client expectations profitably, ensuring complete satisfaction in every project.

At Valdo Inc., we specialize in reengineering and managing business processes, utilizing cutting-edge technology as a catalyst to boost efficiency. Our strategic approach is focused on maximizing revenue, reducing costs, and mitigating risks, enabling your business to thrive in today’s competitive landscape. Partner with us for unparalleled service and accelerate your business towards unprecedented success.

Why

Choose

Us

Experience

Managed over 2000 seats, making over 200,000 calls per day for 20+ years.

Competitive Price

Optimize your operational costs while still maintaining the highest standards.

End-to-end Solution

We provide BPO, premises ICT infrastructure, to people manage service.

Award Winning

Over the years, we’ve won many awards, including information security, trusted business, and quality management systems.

We create Value for Your Business

Key People

reza
REZA MASPAITELLA, MA, SIX SIGMA BLACK BELT
Co-Founder & Group President

Reza has more than 30 years of work experience in the Consumer Finance Industry with a Six Sigma Black Belt certification. Also, he has an extensive knowledge in consumer credit business.

Prior to founding Valdo Inc, he held Country GM position in Standard Chartered Consumer Bank and Chief Operating Officer at Allianz, GE Capital, Chief Marketing of Durable Goods Loan in GE Capital Indonesia and also a few management posts during his time with Citibank.
budi
BUDI TARUNO, MBA, SIX SIGMA MASTER BLACK BELT
Co-Founder & COO

Budi has over 26 years of experience in multi finance and banking industry. He is the first professional to be certified Six Sigma Master Black Belt in Indonesia by US-based GE Capital.

During his career, he has been trusted to lead the setup of new business operations such as Mandiri credit card operation, auto business takeover in Thailand by GE Capital, etc. At Valdo, from the beginning he has helped process outsourcing setups with leading banking, multi finance, and insurance corporations in Indonesia. Currently over looking processing over 10,000 customers daily of multiple clients and handling multiple customer process.
mark
DR. MARK P. ELIASAPUTRA, M.M., CISA
CEO, PT Valdo International

Mark graduated Summa Cum Laude from BiNus University undergraduate and graduate schools. He has over 25 years of experience in IT field and mastered information systems audit.

He also certified as CISA (Certified Information Systems Auditor) by ISACA since 2005. Mark is experienced in IT management, e-commerce/e-business strategy, project management, object-oriented software analysis and design, software architecture, software development process methodologies, human-computer interaction (user interface design), software development, web design and development, database design and development.
ungki
UNGKI OVIANI, SIX SIGMA BLACK BELT
People & Process Development

Ungki has over 25 years of experience in financial industries in Indonesia. She handled several projects of credit operations, risk management & branches in GE Capital Indonesia.

She was a team leader in the credit department for 2 years. She graduated from the University of Indonesia, school of Economics in 1997, majoring in Finance. At Valdo, she set up the people management system and oversees the management of thousands of outsourced people, and also coordinates the continuous improvement process.

Our Story

20th Anniversary

Valdo celebrates two decades of achievements and memories.

Transforming the Future of HR with AkuMaju

Valdo unleashes the power of HR Management 4.0 with AkuMaju HR Information System (HRIS)

Excellence in Quality, Security, and Safety

Valdo achieved ISO 9001:2015 certification, followed by ISO 27001:2013 for information security, and most recently, ISO 45001:2018 for occupational health and safety. Our commitment to quality, security, and safety is unwavering.

Indonesia Business Award

Valdo securing the title of “The Most Trusted Company of the Year”. This accolade recognizes Valdo’s unwavering commitment to ethical practices and consumer trust.

SME One Asia Awards

Valdo shone brilliantly, clinching the Overseas Enterprise Award. This recognition highlights Valdo’s exceptional achievements and influence in the international business sphere.

Office Expansion

In a strategic move fueled by escalating demands and a burgeoning workforce, Valdo has unveiled its office expansion nestled in the heart of Jakarta at Puri Imperium, followed by Menara Imperium, and Satrio Tower.

International Partnership

Valdo launched strategic collaborations with leading foreign BPO companies in Malaysia and the Philippines, signifying a leap into international business.

New Head Office

Valdo relocated its head office to the bustling Raden Saleh area, and afterwards, unfurled its presence across the nation by opening branch offices in various key cities in Indonesia.

Company Founded

Reza Maspaitella and Budi Taruno laid the cornerstone of  Valdo Inc. in 2002.